Workhuman Hires Salesforce Veteran Zoe Peterson-Ward as Chief Account Officer to Drive Company Growth | New



Workhuman®, the company revolutionizing the way employees celebrate, connect and appreciate each other in the workplace, announced that it has welcomed veteran customer success leader Zoe Peterson-Ward to the role of Chief Customer Officer (CCO). Peterson-Ward joins the company from Salesforce, where she led the Customer Success operation for several Salesforce verticals, most recently in Retail and Consumer Goods. His career spans over 30 years of experience in Software-as-a-Service (SaaS) customer success and business consulting at global organizations such as Accenture, WebMD, Avaya and AT&T. As CCO, Peterson-Ward will lead the global team of professionals dedicated to helping Workhuman clients design, launch and maximize the value of their recognition and engagement programs to improve their people strategies and generate business growth.

“Zoe is a dynamic customer success leader who drives results that matter to executives. Her first task will be to engage with Workhuman customers to ensure they are optimizing the platform to deliver the better returns for company bottom lines and cultures,” said Eric Mosley, CEO and Founder of Workhuman. “I am thrilled to have her join the team and be able to leverage her vast expertise and knowledge working with SaaS companies to help guide our clients through large-scale human and organizational change as ‘they face strong financial and macroeconomic headwinds in 2023.’

With employee retention and engagement top of mind for leaders, the Workhuman platform has the potential to save a 10,000 employee company with an engaged workforce of up to $16.1 million in turnover costs per year. To meet market needs, Peterson-Ward will also oversee the launch of the new Workhuman consulting practice, which will be led by Jennifer Reimert, who was recently promoted to senior vice president. Reimert, a former HR professional with over 20 years of experience in the HR industry, including leading HR operations, total rewards and executive compensation, will drive change by helping clients connect people in their human resources management strategies while anticipating future trends in the sector. Its team of subject matter experts with decades of experience in all areas of people, cultural strategy and employee communications will help clients prioritize recognition as a strategic driver for positive business results and success. employee engagement.

“Human connection and retention are more important than ever for businesses to win in an ever-changing workplace,” says Peterson-Ward. “The Workhuman client organization and consulting practice will serve as a beacon throughout the client lifecycle, becoming an extension of our client teams and guiding them towards successful employee recognition practices that positively affect business results. .”

Consulting firm Workhuman is poised to shape the future of work by providing its clients with premium services, including:

  • Strategic Advisors: Former HR practitioners, launch experts, program experts, customer success managers, project managers, and more provide strategic advice to ensure customer programs are delivered on schedule. on time and within budget.
  • Subject Matter Experts: Specialists from all areas of HR and recognition and performance experts provide program strategies, design and best practices to achieve program objectives.
  • Workhuman iQ: Insights into data demonstrating why the program results and how to interpret it to affect business results.
  • Communications Experts: Strategic Communicators provide campaign strategies and roadmaps, internal communications templates, and other materials to ensure program success.
  • Change Management: Change experts and program managers help navigate the needs of implementing a new or different approach that has a direct impact on employees.

To learn more about Workhuman, please visit

About Workhuman:

Workhuman® helps companies address today’s biggest human capital challenges – including unprecedented turnover, employee engagement, hybrid work environments and DE&I – through Workhuman Cloud®, a secure SaaS platform that provides the industry’s best Social Recognition® solution. As the leading global provider of technology solutions, analytics, expertise and services helping organizations of all sizes create and foster work cultures fueled by employee recognition and participatory feedback, Workhuman is revolutionizing the way whose employees celebrate, connect and appreciate each other in the workplace. Combined with unrivaled data through Workhuman iQ™, we give HR and business leaders proactive insights to understand issues as they develop and tools to help them make the right decisions to align company goals and culture to have an immediate impact. And, with the world-class rewards exchange of our exclusive global e-commerce network, Workhuman is committed to creating more connected, human-centered workplaces that recognize the value and potential of every employee.

For more than 20 years, Workhuman has pioneered the human workplace by disrupting legacy and outdated HR approaches to improve the employee experience at work, with solutions that engage with approx. seven million customer employees in more than 30 languages, in 180 countries, generating 100 million instances of human connection. With dual headquarters in Dublin, Ireland and Framingham, Massachusetts, Workhuman employs 1,000 people who deploy solutions and services at scale, committed to helping businesses improve returns on their most important investment: their employees. For more information, please visit

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Simone Groper

Senior Specialist, Public Relations

[email protected]



SOURCE: Workhuman

Copyright BusinessWire 2022.

PUBLISHED: 11/22/2022 09:00/DISC: 11/22/2022 09:02


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