Massachusetts Steamship Authority ticket office still affected by ransomware attack

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WEBSITE. RANSOMWARE’S ATTACK ON STEAMSHIP AUTHORITY CONTINUES TO LIMIT BOOKING OPTIONS. CUSTOMERS HAVE NOT BEEN ABLE TO BOOK FERRY BOOKINGS ONLINE BORY PHONE SINCE WEDNESDAY. THE COMPANY SAYS IT WILL TAKE MORE TIME TO GET THE SYSTEM INTO SERVICE AND OPERATION. THE FERRY SERVICE IS NOT AFFECTED AND YOU CAN S

Ransomware attack still affects Massachusetts Steamship Authority ticket office

The Massachusetts Steamship Authority says its ticketing processes, including online and phone bookings, continue to be affected by a ransomware attack that first affected operations on Wednesday. As of Sunday, customers still couldn’t book or change reservations online, over the phone, or at terminals. . For this reason, the Steamship Authority says rescheduling and cancellation fees are waived for customers who cannot change their trip. Scheduled trips to and from the islands of Martha’s Vineyard and Nantucket continue to operate safely and as planned, but some delays in the ticketing process may occur, depending on the authority. “As always, we will work to accommodate island residents who need to travel off the island for medical needs as quickly as possible,” a statement from the Steamship Authority read. is now available in terminals and car parks, the use of cash is recommended as it will speed up the process of finalizing transactions. The Steamship Authority says it is working diligently with its internal team, as well as with third-party and local experts, state and federal officials, to deal with Wednesday’s ransomware attack. “Thank you to our customers for their continued patience, and thank you to our employees for continuing to face the challenges posed by this incident,” said a statement from the authority. State Representative Dylan Fernandes, who represents Cape Town and Islands, said his office was in contact with state police and the Steamship Authority and will continue to monitor the situation. The Steamship Authority is the latest state-owned enterprise to be affected by cyber attacks. In March, a vendor that manages the motor vehicle registry inspection system suffered a malware attack in several states that forced inspections to stop statewide for several weeks. Kaspersky, a Woburn, a cybersecurity company based in Massachusetts, said in a recent report that ransomware was the number one cybersecurity threat facing businesses in 2021, with criminal groups making headlines as they went along. as they grow bolder. parking information, click here.

The Massachusetts Steamship Authority says its ticketing processes, including online and phone bookings, continue to be affected by a ransomware attack that first affected operations on Wednesday.

From Sunday, customers will still not be able to book or modify their reservations online, by phone or at the terminals. For this reason, the Steamship Authority says rescheduling and cancellation fees are waived for customers who cannot book their travel.

Scheduled trips to and from the islands of Martha’s Vineyard and Nantucket continue to operate safely and as planned, but some delays in the ticketing process may occur, according to the authority.

“As always, we will work to accommodate island residents who need to travel off the island for medical needs as quickly as possible,” read a statement from the Steamship Authority.

Although some credit card access is now available in terminals and car parks, the use of cash is recommended as it will speed up the process of finalizing transactions.

The Steamship Authority said it was working diligently with its internal team, as well as third-party experts and local, state and federal officials, to deal with Wednesday’s ransomware attack.

“Thank you to our customers for their continued patience, and thank you to our employees for continuing to meet the challenges posed by this incident,” said a statement from the authority.

State Representative Dylan Fernandes, who represents Cape Town and the Islands, said his office was in contact with state police and the Steamship Authority and will continue to monitor the situation.

The Steamship Authority is the latest state-owned enterprise to be affected by cyber attacks.

In March, a vendor that manages the Motor Vehicle Registry inspection system suffered a malware attack in several states that forced inspections to stop statewide for several weeks.

Kaspersky, a Woburn, a Massachusetts-based cybersecurity firm, said in a recent report that ransomware was the number one cybersecurity threat businesses face in 2021, with criminal groups making headlines daily as they grow. ‘they are emboldened.

For information on fares, schedules and parking from the Steamship Authority, Click here.


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